We guarantee our microbes will always be delivered fresh and alive. If you are not 100% satisfied with either of these qualities upon receiving your order, you can return the product and get a full refund or exchange the product for a new batch.
You can return a product based on these qualities for up to 30 days from the date you purchased it for a full refund.
Any product you return must be in the same condition you received it and in the original packaging.
Shipping costs on all returns will not be covered. Returns will not be accepted for any other reason.